policies

policies

Please note our policies. They have been created to improve your experience and to enhance our ability to serve you at Spa Sweet.

credit card policy

Spa Sweet requires all clients to provide a valid credit card to put on file to hold all appointments.

24-hour cancellation notice

We have reserved time and space especially for you and therefore require 24-hours’ notice for cancelled or rescheduled appointments. If less than this notice is given, you will be charged 50% of the scheduled session fee. No shows will result in charging you 100% of the service.

cell phones

To avoid disruption of soothing treatments and services, we request that all cell phone calls be taken outside of the spa. Please silence your cell phones before entering the spa.

children

To maintain a calm and soothing atmosphere, children under the age of 13 are not permitted in the spa unless they are receiving a service themselves.

age requirements

Clients must be 18 or have a parent or guardian sign a consent to receive services.

returns

Spa Sweet will exchange or issue store credit for unused products, within 14 days of purchase. Refunds will only be issued if a reaction to the product occurs.

gratuity 

Gratuities are left to your discretion and may be added to your cash, check or credit card payment.  Our best reward is your personal recommendation to our spa.

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